Airline ticket agents utilize computer reservations systems primarily to book flight reservations and sell airline tickets. Agents frequently check baggage and direct passengers to designated terminals and other airport facilities.
Agents also inform passengers of flight schedule deviations, and may assist passengers with boarding as necessary.Ticket agents also take and confirm passengers’ reservations for transportation. They also sell and issue tickets and answer questions about itineraries, rates, prepare invoices outlining rates and fees and accept payment from passengers.
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